• All other calls please be patient and contact us again shortly.

Phone or System Outages

Severe Weather 


  • April 8, 2024: Closing at 11:30 AM
  • May 27, 2024, Memorial Day: Office Closed
  • July 4 - July 5, 2024, Independence Day: Office Closed
  • ​September 2, 2024, Labor Day: Office Closed
  • ​November 28 - 29, 2024, Thanksgiving: Office Closed
  • ​December 6, 2024: Closing at 11:30 AM
  • ​December 25, 2024, Christmas Day: Office Closed
Healthcare Provider or OfficeOption 1
Prescription RequestsOption 3
BillingOption 4
Medical RecordsOption 5
NursingOption 6
Front Office -Scheduling/General QuestionsOption 7
CancellationsOption 8
Kirk Palmer, LCSWR, ACSWOption 9

​If the issue is not resolved by end of day, a notice will be posted with more information. 

  • In the event of severe weather in the area, the office may have an unplanned closure in the interest of both patient and staff safety,

  • If closed due to inclement weather, notice will be listed with the business closures on TV channel News 10.

  • Patients should still contact the office if scheduled for an appointment.

  • If the office experiences any technical problems or system updates that effect our phone system in a way that prevents incoming calls to the Practice, please use our Patient Portal for non-urgent communication and the on-call service for URGENT matters.

    Telephone Number:  (585) 924 -2100
    Fax Number:               (585) 398 -1217

Telephones Option Menu:

We are located in the office park across from Auction Direct on Rt. 96


Victor Health Associates

6532 Anthony Drive

Suite A

Victor, New York 14564

Office Hours

Monday - Friday: 8:00 - 5:00 pm.

Saturday: Closed

Sunday: Closed

If you have questions about our services, accepted forms of insurance, our facility, or our physicians, please visit the related sections of our website or contact us during normal business hours by phone.

You may also contact the office regarding non-urgent matters online, using your secure Patient Portal, click here to learn more!

Contact Us

Victor Health Associates

6532 Anthony Drive

Suite A

Victor, New York 14564


Fax 1.585.398.1217

Holidays / Planned Closures

To meet the demands of patients, we also offer 7:45AM appointments every Wednesday and additional days based on request and provider availability.   

Telephone Hours:
Monday - Friday 
8:00AM-11:30AM & 1:00PM-4:00PM

Office Closing Information

Call Us:  +1.585.924.2100

After Office Hours:

In the case of a true emergency, call 911 or go directly to the nearest emergency room.

For non-urgent questions outside of office hours, patients are able to message the providers or staff through their secure Patient Portal 24 hours a day, or leave a message requesting a return call. 

For urgent matters, there is an on-call physician available by phone at all times. Please do not use this on-call service number for prescription refills, contact the office during regular business hours.

  • To reach the on-call service: 585-723-6612